Terms & Conditions

1. About these Terms

These Terms & Conditions form a legal agreement between you and the operator of Spins House Casino. They apply to your use of the website, your player account, casino games, payment facilities, promotions and any related services. By accessing the website or using any service, you confirm that you have read, understood and accepted these Terms.

If you do not agree with these Terms, you must not register an account, deposit money or use the website. Additional rules may apply to particular games, promotions, payment methods or features. Where additional terms are displayed, they form part of this agreement. If there is any inconsistency, the specific terms for the relevant service may apply to that service.

The website is intended only for people who are legally permitted to participate in online gambling in their place of residence. You are responsible for checking the laws that apply to you before using the website. Access may be restricted in certain locations, and we may refuse access where gambling is not permitted or where we cannot provide the service lawfully.

Eligibility

• You must meet the minimum legal gambling age that applies in your location.
• You must provide accurate and complete registration information.
• You must use the website only for your own personal entertainment and not on behalf of another person.
• You must not use the service if you are self-excluded, prohibited from gambling or otherwise unable to enter a valid gambling agreement.
• You must comply with all laws, regulations and restrictions that apply to your use of the website.

2. Accounts and verification

You may need to create a player account before accessing some or all features. You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that someone else has accessed your account, you must notify us promptly and change your password where possible.

Only one account may generally be held and used by each player unless we approve otherwise. Creating multiple accounts, using another person’s account or allowing another person to use your account may result in restrictions, suspension, account closure or the cancellation of affected transactions and benefits.

We may ask you to verify your identity, age, location, payment method or source of funds. Verification information must be genuine, current and provided within the requested timeframe. We may suspend an account, delay relevant transactions or limit access while checks are being completed. Information supplied for verification must belong to you unless an alternative arrangement has been expressly approved.

You may close your account by following the available account process or contacting the relevant support channel made available on the website. Closing an account does not remove obligations that arose before closure. We may also suspend or close an account where we reasonably believe that these Terms have been breached, the service is being misused, information is inaccurate or legal or regulatory obligations require us to do so.

3. Deposits, play and withdrawals

Deposits must be made using an approved payment method held in your name or otherwise authorised for your use. You must not deposit funds obtained unlawfully or use the website to move money for another person. Payment providers may apply their own terms, fees, processing times and verification requirements.

You should only deposit money that you can afford to lose. Gambling outcomes are determined by the relevant game rules and are not guaranteed. You accept the risks of losing funds when you choose to place a wager. You must check the stake, game and any applicable conditions before confirming play.

Withdrawal requests may be subject to identity checks, payment verification, account review and any conditions shown for the relevant payment method or promotion. We may return funds through the original payment method or another approved method where appropriate. A request may be declined or adjusted if it does not comply with these Terms, applicable law or specific service conditions.

You are responsible for checking that account and payment information is correct. We are not responsible for a delay or failed payment caused by inaccurate details, a payment provider, technical issues outside our reasonable control or circumstances that require additional checks. Any taxes, duties or reporting obligations connected with your gambling activity are your responsibility where applicable.

Promotions and bonuses

Promotions, bonuses, rewards and promotional campaigns may have separate terms, eligibility requirements, expiry dates, wagering conditions, game restrictions, maximum values or other limitations. Those terms will be shown with the relevant offer. You should read them before accepting or using a promotion. Unless expressly stated otherwise, promotions cannot be transferred, exchanged for cash or combined with another offer.

We may correct an obvious error, withdraw an offer, or cancel a promotional benefit where there has been misuse, technical error, fraudulent activity or a breach of the applicable promotional terms. Any decision will be made in accordance with applicable law and the relevant offer conditions.

4. Responsible gambling and prohibited conduct

Spins House Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to earn income, recover losses or solve financial problems. Set personal limits before you play and take regular breaks. Never gamble with money needed for essentials, and do not play when affected by alcohol, drugs, stress or strong emotions.

• Set a budget and stop when that budget has been reached.
• Do not chase losses or increase stakes to try to recover money.
• Use available deposit, loss, wager, session or time controls where offered.
• Take a break or request account restrictions if gambling no longer feels enjoyable or controlled.
• Seek independent help if gambling is causing financial, personal, work or emotional difficulties.

You must not use the website for fraud, money laundering, market manipulation, collusion, cheating, automated play, exploitation of technical faults or any other unlawful or dishonest purpose. You must not interfere with the website, introduce malicious code, scrape content without permission or attempt to bypass security, location or account controls.

We may investigate suspected misuse and take proportionate action, including restricting play, suspending an account, withholding an affected benefit or referring a matter where required. We may also apply account or transaction limits as part of our risk, safety, legal or operational processes.

5. Website use, liability and changes

The website and its content are provided for personal use. We aim to keep information accurate and services available, but uninterrupted or error-free operation cannot be guaranteed. Games, payment services, account features and website content may be changed, suspended or withdrawn when reasonably necessary, including for maintenance, security, legal or technical reasons.

You are responsible for your device, internet connection, software and security arrangements. We are not responsible for loss caused by your failure to protect account credentials, use secure equipment or follow these Terms. To the extent permitted by law, we are not liable for indirect loss, loss of opportunity or damage arising from your use of the website. Nothing in these Terms excludes rights or guarantees that cannot lawfully be excluded under applicable Australian consumer law.

We may update these Terms from time to time. The latest version will be published on the website, together with the effective date where appropriate. Changes apply from publication or from any later date stated in the updated Terms. If you continue to use the website after a change takes effect, you are treated as having accepted the updated Terms.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not amount to a waiver of that provision. These Terms, together with any applicable specific conditions, represent the agreement governing your use of the website.

Questions, complaints or requests about your account should be made through the support options displayed on the website. We may ask for information needed to identify you and review the matter. You should retain copies of important account, payment and promotional records for your own reference.