Responsible Gaming

Gamble responsibly

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other uncertain outcomes, so past results do not predict future results. A winning session does not mean that another win is due, and a losing session cannot be corrected by continuing to play. Treat every amount spent as entertainment money that may be lost.

Before opening an account or starting a session, consider whether gambling is suitable for your circumstances. You should only gamble with money left over after essential costs such as housing, food, utilities, transport, education and other regular commitments have been paid. Do not use borrowed money, credit intended for necessities or funds set aside for important expenses.

• Set a spending limit before you play and stop when you reach it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from your household budget and financial commitments.
• Do not chase losses by increasing your stakes or playing for longer.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not gamble to win back money, deal with boredom or relieve difficult emotions.
• Never borrow money, sell possessions or use another person’s funds to gamble.
• Keep your gambling account private and do not allow other people to use it.
• Remember that gambling should not affect your relationships, work, study, health or daily responsibilities.

It can help to keep a simple record of deposits, withdrawals, time spent playing and the reasons you chose to gamble. Reviewing this information may make your habits easier to understand. If gambling is taking more time or money than planned, pause immediately and consider using account restrictions or seeking independent support.

Tools to help you stay in control

Spins House Casino may provide account features intended to help players manage their activity. Depending on the feature available to you, these may include deposit limits, loss or wagering limits, session reminders, temporary time-outs and self-exclusion. Availability, settings and processing arrangements can vary, so review the information shown in your account or contact support through the available service channels if you need help.

Deposit and spending limits

A limit can help you decide in advance how much you are prepared to spend during a selected period. Set a realistic amount based on your personal budget, not on what you hope to win. A limit is most effective when it is set before gambling begins. Do not increase a limit simply because you have lost money or because you believe a win is likely.

Time-outs and breaks

A short break can help you step away from gambling and review how you feel. During a time-out, do not switch to another gambling account or ask another person to place bets for you. Use the time to focus on other activities, speak with someone you trust and consider whether further gambling is appropriate.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling for a defined period or longer. If you choose self-exclusion, do not attempt to create or use another account. Follow the instructions provided for requesting this restriction, and contact the available support team if you need assistance understanding the process. Self-exclusion is not a substitute for professional help, and additional support can be valuable.

Account controls are not designed to guarantee that gambling will remain risk-free. You remain responsible for making informed decisions and complying with any limits or restrictions you choose. If a tool does not meet your needs, stop gambling and seek help from an appropriate support service.

Recognising when gambling may be harmful

Problem gambling can develop gradually, and a person may not notice the change at first. Concern is not limited to the amount of money lost. Gambling may also become harmful when it affects time, mood, relationships, work, study, health or the ability to meet everyday responsibilities.

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or using higher stakes.
• Feeling restless, irritable or anxious when trying to stop or cut down.
• Thinking about gambling frequently or planning your day around it.
• Hiding gambling activity, losses or account transactions from family or friends.
• Borrowing money, missing bills or selling belongings because of gambling.
• Using gambling to cope with stress, loneliness, sadness, anger or other problems.
• Neglecting work, study, health, family or social commitments.
• Feeling guilt, shame or regret after gambling but continuing to play.
• Attempting to stop several times without being able to do so.

If any of these signs apply to you, take them seriously. Stop gambling, use an available time-out or self-exclusion option and speak with someone you trust. You do not need to wait until a problem becomes severe before asking for help. A qualified gambling counsellor or other health professional can help you understand your behaviour and plan practical next steps.

If you are concerned about another person, approach the conversation calmly and without blame. Explain what you have noticed, listen to their concerns and encourage them to seek independent support. Avoid lending money to cover gambling losses or helping them continue to gamble. Protect your own finances and wellbeing as well.

Support, safety and account responsibilities

Players in Australia who are concerned about gambling can seek confidential information and support from an appropriate Australian gambling-help service, a qualified counsellor, a medical practitioner or a community health provider. These services can provide guidance about reducing or stopping gambling, managing financial harm and supporting family members. If gambling has contributed to immediate financial, emotional or personal danger, seek urgent help through the appropriate emergency or crisis service.

You should also consider speaking with a financial counsellor if gambling has affected bills, debts, savings or other financial commitments. A financial counsellor may help you understand your position and identify practical options. Do not rely on further gambling to resolve debt or financial pressure.

Age and account protection

Gambling is intended only for people who meet the applicable legal age requirements. Do not allow minors to access your account or gambling devices. Keep passwords, payment information and account access secure, and use device or parental controls where appropriate. If you believe a minor has accessed an account, stop activity and contact the available support channel promptly.

Safer account practices

1. Use your own account and provide accurate information when requested.
2. Do not open additional accounts to avoid a limit, restriction or self-exclusion.
3. Review account activity and payment records regularly.
4. Keep login details confidential and sign out on shared devices.
5. Tell the available support team if you believe your account has been used without permission.
6. Read the applicable terms and conditions before using any gambling service.
7. Take action early if gambling no longer feels enjoyable, affordable or manageable.

Spins House Casino encourages every player to make responsible choices and to ask for assistance whenever it is needed. Support is available whether you want to set a limit, take a break, close an account or discuss concerns about your gambling. Gambling should remain optional, affordable and within your control. If it is not, the safest decision is to stop and seek independent help.